A freelancer since 1985, Julie Bawden-Davis has written for many publications, including American Express OPEN Forum, MSN Money.com, Parade.com, Entrepreneur, Better Homes & Gardens and Family Circle.

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How to Handle Customer Complaints and Make Your Small Business Shine

by Julie Bawden-Davis on September 18th, 2012
It’s inevitable. As a small business owner, you will get complaints. How you handle those complaints directly affects what customers think of your busines...

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5 Company Culture Traits that Drive Small Business Innovation

by Julie Bawden-Davis on September 24th, 2012
The way employees view their work world and interact within it has a profound impact on business innovation. Company culture, which consists of shared bel...